Privacy Policy
Last Updated: 20th December 2024
At
Didsbury Boiler Service ("we," "our," or "us"), we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and store your information when you interact with us through our website (
www.didsburyboilerservice.co.uk) and our services.
1. Data Controller
Didsbury Boiler Service is the data controller responsible for your personal data. If you have any questions or concerns about this privacy policy, please contact us:
Email: robin@didsburyboilerservice.co.uk
Phone: 07921193353
Address: 10, 567a Wilmslow RD, Manchester, M20 3QH
2. Information We Collect
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number, and address.
Service Information: Details about your boiler, repair requests, or other service inquiries.
Payment Information: Billing details (processed securely via a third-party payment provider).
Website Usage Data: IP address, browser type, operating system, and pages viewed (via cookies and analytics tools).
3. How We Use Your Data
We collect your personal data for the following purposes:To provide boiler repair, installation, or maintenance services.To communicate with you about appointments, services, or inquiries.To process payments securely.To improve our website and services through analytics.To comply with legal obligations (e.g., tax records).
4. Legal Basis for Processing
Under GDPR, we process your data based on the following legal grounds:
Performance of a Contract: To deliver services you have requested.
Legitimate Interests: For business operations, such as improving our services.
Consent: For marketing communications (you can withdraw consent at any time).
Legal Obligation: To comply with applicable laws and regulations.
5. Sharing Your Data
We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with trusted third parties to deliver our services:
Payment Processors: For secure transaction processing.
Service Providers: For website hosting, analytics, or IT support.
Legal Authorities: When required by law or to enforce our terms.All third parties are bound by data protection agreements to ensure your information is handled securely.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:
Customer Records: Retained for 6 years for tax and legal compliance.
Marketing Data: Retained until you unsubscribe or request deletion.
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data where applicable.
Restriction: Request restriction of processing under certain conditions.
Portability: Request your data in a portable format.
Objection: Object to processing based on legitimate interests or for direct marketing.To exercise your rights, please contact us at robin@didsburyboilerservice.co.uk
8. Cookies and Analytics
We use cookies to improve your browsing experience and analyze website usage. For more details, refer to our
Cookie Policy.
9. Data Security
We implement robust security measures to protect your data, including encryption, secure servers, and access controls. However, no transmission of data over the internet is entirely secure.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. Please check back regularly for updates.
11. Contact Information
If you have questions about this policy or wish to make a complaint, contact:
Email: robin@didsburyboilerservice.co.uk
Phone: 07921193353
You may also contact the
Information Commissioner's Office (ICO) if you feel your rights under GDPR have been violated.
